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Our Frequently Asked Questions

Have a question? Our lists of FAQ’s should hopefully have what you’re looking for

Pictured: Chalet TBA, Alpine Escape


What is myChaletBooking?

myChaletBooking is a web-based booking management system that integrates into your existing website. myChaletBooking is a web-based booking management system that integrates into your existing website. It is both customer facing and business side, allowing guests to view, hold, book and pay for your  chalets whilst you oversee their booking arrangements, payments, communications & view reports.

What are the benefits?

The primary benefits of myChaletBooking are saving time and peace of mind. As everything is automated, integrated and in real time there is little to no risk of any mistakes or oversights. It all just happens. Making the whole process easier less time consuming for everyone.

Main features?

  • Online bookings / payments for chalets, ski passes
  • Transfers
  • Integrations with your existing website
  • At-a-glance booking & status view
  • Individual, branded chalet profiles
  • Customer accounts with export to CRM
  • Season & calendar setup
  • Customisable, automated correspondence
  • Upsell; Offer ski passes, transfers etc
  • Financial, ski passes and transfer reports

More of the My chalet Booking features can be found here.

Can I customise it?

Green, blue and red customers can customised myChaletBooking in the following way:

  • Brand colours and logo
  • Set your own seasons
  • Create your own chalet profile pages
  • Customise your own communication templates
  • Set your own accommodation types
  • Create individual chalet managers
  • Set your own booking states
  • Create checklists

Why do I need it?

Currently your bookings have to be processed, it is taking you time and costing you money. You have to remember to bring all the customer & booking information together and make sure there are no mistakes. This is time consuming, frustrating and relies on your memory and meticulous organisation. myChaletBooking puts the information into the hands of the people who need it – not just bookings and payments but the business as a whole. A business tool that’s improves efficiency, relieving the stress & offering peace of mind.

What hardware do I need?

The beauty of myChaletBooking is that it will run on a simple laptop or tablet. You just need a  computer connected to the Internet and away you go! The latest web browsers are recommended; myChaletBooking works with Internet Explorer, Safari, FireFox and Chrome.

Future features?

There are always new modules in development and we welcome suggestions for new ones. We have a few new others we would rather like to surprise you with.

Security & Payments

Is it safe?

Very! The servers that we use are protected by the very latest in cloud security. And we provide SSL certificates for just that.

How much does it cost?

myChaletBooking can cost less than £1 per day per chalet! More on pricing can be found here.


Where are you based?

We are based in St Eval, near Padstow in Cornwall, England.

What if I need help?

Simply get in touch. Email is best, or we can talk on Skype or phone too – we will be there to support you all the way.

Setup Support

We will set up myChaletBooking for you. We will work with you to make sure that it is  customised to your needs and you are fully trained on how to use it.

What training do you provide?

myChaletBooking is very intuitive to use, but if you are not familiar with web applications or Content Management Systems they can seem a little daunting. So we will provide you with a 5 minute training session at the beginning with telephone, web & Skype support from our development team.

Still not found what you’re looking for?

Not a problem, don’t hesitate to get in touch if you have any more questions.

 Over £6 Million of booking payments are securely taken each year with myChaletBooking

Join Our Ever-Growing List Of Chalet Owners Already Benefiting From Our Easy And Intuitive Online Booking System


“Intuitive and flexible – Superb!”

“A great app which aids our company and the clients manage their holidays easily”

Ready? Lets Get Started Now   BUY NOW